Shopping, consumer life, and digital services
Helps you shop and use everyday digital services in Spain.
Shop, run everyday digital life and enforce consumer rights in Spain, including the complaint ladder. Rental law sits in renting; utility, bank and car specifics stay with their owners.
- topics
- 10
- articles
- 67
- of reading
- 6.8 hours
Begin with
Where and when to shop
You will know where to buy what in Spain, when shops and sales run, and how to shop without getting caught out.
Which shops to use in Spain for clothes, home goods and electronics · Specialist shops (estancos, droguerías, ferreterías) and what each sells · Sunday and public holiday shopping hours by region
More in shopping, consumer life, and digital services
9 more topics in this section, about 6.8 hours of reading in all.
Your rights when goods go wrong
You will know what you can demand when goods are faulty or you change your mind, and what is only shop policy.
Legal guarantee (garantía legal): repair, replacement or refund · Returning something to a Spanish shop when you changed your mind · Manufacturer warranty (garantía comercial) and extended warranties: do you need them?
Hiring services and tradespeople
You will know how to hire a service in Spain, what to get in writing and how to protect advance payments.
Your consumer rights when you hire a service in Spain · Hiring an electrician, plumber or reform contractor in Spain · Gym, academy and club memberships: lock-in (permanencia) and cancelling
Unfair terms and pressure selling
You will recognise unfair terms and high-pressure sales and know how to refuse or cancel.
Unfair contract terms (cláusulas abusivas) and small print · Doorstep sellers (venta a domicilio): alarms, energy and charity · Cold calls and phone sales: what you can refuse and cancel
Making a consumer complaint
You will know which step to take next in a consumer dispute and how to document and word it.
The consumer complaint ladder in Spain, step by step · Complaint form (hoja de reclamaciones): when and how to use it · Finding your consumer office (OMIC) and regional consumer agency
Equipping your home
You will know what Spanish homes usually lack, what to bring or buy, and how to get big items delivered and installed.
How to equip an unfurnished Spanish flat: what is usually missing · Bring from home or buy in Spain: household items decision guide · Buying a washing machine, fridge or cooker: delivery, installation and checks
Online shopping, parcels and post
You will know how to order, receive, return and post items in Spain without missing parcels or official letters.
Where people shop online in Spain and what differs · Withdrawal right (derecho de desistimiento): returning online purchases · Receiving parcels in a Spanish flat: addresses, couriers and lockers
Everyday apps and home accounts
You will set up your phone for Spanish life and keep home accounts from locking you out.
The apps people actually use in Spain · Food and grocery delivery apps in Spain: Glovo, Uber Eats and supermarkets · Finding and booking local businesses with Google Maps, TheFork and Doctoralia
Streaming and subscriptions
You will know what to watch and subscribe to in Spain and how to stop unwanted charges.
Streaming and TV in Spain: platforms, free channels and football · Using Netflix, BBC iPlayer and other home services in Spain · Managing subscriptions and free trials, and your cancellation rights
Data privacy and unwanted marketing
You will cut unwanted marketing and know how to use your data rights against a Spanish company.
Stopping telemarketing calls in Spain with the Lista Robinson · Stopping unwanted marketing emails under Spanish law (LSSI) · Cookies and online tracking: what Spanish websites must ask you
Other sections in Daily life and culture
Food, schedules, and routines
Helps you adapt daily routines and food habits to Spain.
Social norms and neighbor life
Helps you fit in with everyday social norms and neighbours.
Climate, seasons, and environment
Helps you prepare for climate, heat and natural hazards where you live.
Holidays, leisure, and public life
Helps you plan around holidays and build enjoyable leisure.
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Always verify important information with the relevant official authority or a qualified adviser before acting. This website uses large language models together with various public data sources, official government documents and other established sources. Due to the amount of data on this website, some information might be wrong. Information may also be incomplete or outdated.