Booking appointments and seeing health records online for your family

Terms used

• Cl@ve — Cl@ve is the state's shared login for online public services, including many regional health portals.
• Centro de salud — The centro de salud is your local public health centre, where you register with a GP.
• Tarjeta sanitaria — The tarjeta sanitaria is your public health card, used to book, see records and collect prescriptions.
• NIE — The NIE is the foreigner identification number you need for most official procedures in Spain.
• DNI — The DNI is the Spanish national identity card for citizens.
• Receta electrónica — The receta electrónica is an electronic prescription stored in the regional system and collected at a pharmacy with your health card.
• Libro de familia — The libro de familia is the official family book recording parents and children, used to prove you are a child's parent.

Key rules

• Regional portals: There is one health portal and app per region, and no national portal holds your full record.
• First step: Each family member needs a GP and a health card at the centro de salud before any online booking works.
• Phone backup: Booking by phone or at reception always works for registered patients, even without a login.
• Prescriptions: Electronic prescriptions work nationally: show your health card at any pharmacy.
• Teenagers: Parental access to a child's record usually ends or is restricted at 16, and some regions set lower ages.

Each region has its own portal and app

Spain has no single national health app for booking. Each region runs its own portal and app, and you use the one for the region where you live. Examples are ClicSalud+ in Andalusia, La Meva Salut in Catalonia, Tarjeta Sanitaria Virtual in Madrid and GVA Salut in Valencia. Search for your region's health service name plus "cita previa" to find yours.

Before you can use any online service, each family member must be registered at the centro de salud, with a GP and a tarjeta sanitaria. Do that first.

How you log in

Most regional portals accept these methods:

• a digital certificate (certificado digital) or the electronic DNI;
• Cl@ve, the state's shared login;
• the region's own registration, which some portals offer. A few let you register with your health card number, a mobile number and an SMS code once the card is issued.

Methods differ by region, so check which ones your portal accepts. Cl@ve is the most useful for a newcomer, because it works across many portals. You need your NIE or DNI to get it. You register either in person at a registration office or online by video identification.

Booking appointments

Once you are registered and have a login, you can book at your centro de salud through the regional app or web portal. You can also book by phone, using the centre's number or your region's appointment line, or in person at reception. Phone and reception are open to every registered patient. Save the centre's number as a backup in case the app fails or you have no login yet.

Seeing health records

There is no single national portal that holds your whole record. Each region manages its own records, so you see your data on your region's portal. It usually shows summaries, test results, reports, vaccinations and prescriptions, but not always the complete record, and the content varies by region. A national system lets doctors in one region see key data from another, and citizen access to it is being added gradually.

Children's accounts

As a parent or legal guardian, you can usually manage a child's appointments and data through the portal's representative function. You first register as legal representative with the family book (libro de familia) or the child's birth certificate. Depending on the region, you do this at a health centre or user service office, or online with a digital certificate.

Your access shrinks as the child grows. Minors aged 16 are treated as adults for most decisions and confidentiality, so parental access to the clinical record usually ends or is restricted at 16. Some regions use 14 or 12 for specific functions. Ask your regional health service for its exact ages.

Electronic prescriptions

Electronic prescriptions (receta electrónica) work across Spain. Your doctor issues the prescription in the regional system. You show your health card at any pharmacy, and the pharmacist pulls up your active treatment and hands over the medicine. You normally get an information sheet instead of a paper prescription. A prescription from one region can be collected in another region. Private prescriptions are also moving online, but a few paper ones remain. If a pharmacy's system is down, or a medicine is not covered, ask the pharmacist what to do.

The documents list, checklist and FAQ below cover what to bring, the steps in order and common questions.

Documents you need

• Your NIE or DNI, needed to get a Cl@ve login (Cl@ve is the state's shared login for online services). Registering means an in-person visit to a registration office or an online video identification.

• A digital certificate (certificado digital) or electronic DNI, an alternative way to log in to most regional health portals.

• Your health card (tarjeta sanitaria), which some portals accept together with a mobile number and an SMS code to register once the card is issued.

• The family book (libro de familia) or a child's birth certificate, to register as the legal representative of a child on the regional portal.

Checklist

• Confirm each family member is registered at the centro de salud with a GP and a health card.

• Find your region's health portal and app, since each region has its own.

• Choose a login method your portal accepts: digital certificate, Cl@ve, or the region's own registration.

• Book a test appointment through the app or web portal for each family member.

• Save the centre's phone number as a backup for booking by phone or at reception.

• Check which records your regional portal shows, such as reports, test results and vaccinations.

Frequently asked questions

Can I see my whole family's health records in one national portal?

No, there is no single national portal that holds the full record, because each region manages its own health records. You mainly see your data on your own region's portal, such as La Meva Salut in Catalonia or ClicSalud+ in Andalusia. A national system lets doctors in one region view key data like allergies and medications from another region, and citizen access to it is growing.

Can I still book a family appointment without a login?

Yes, you can book by phone or in person at reception, as long as you are registered at the centro de salud with a health card. Online booking needs a login method on top of that. Phone and reception are the fallback if you have no digital access yet.

Until what age can I see my child's records online as a parent?

Parental access to the clinical record typically ends or is restricted at 16 in many regions. Some regions use 14 or 12 for specific functions, and Catalonia has its own rules for minors from 12 or 14. Below those ages, parents generally have full access.

Will a prescription from one region work at a pharmacy in another region?

Yes, a receta electrónica from one region can be dispensed in another, because nearly all regions are connected through the national health system.