Where children and teenagers can get help themselves

Key rules

• Who can call: Children and teenagers can contact ANAR themselves, without an adult.
• Chat hours: The online chat has set opening hours, so check them before you rely on it.
• Privacy limit: Confidentiality has limits when there is serious risk or abuse, and then ANAR may inform the authorities.
• Emergency: If someone is in immediate danger, call 112.

You can contact help yourself

If you are a child or teenager and something is wrong, you do not need an adult's permission to ask for help. Call 116 111. It is free, confidential and open 24 hours a day, every day. It is run in Spain by the ANAR Foundation, which helps children and young people.

You can call if you are being bullied, if someone is hurting you, or if you feel afraid at home. You can also call if you are not sure what is happening but something feels wrong.

Ways to reach ANAR

• Phone: call 116 111 at any time.
• Online chat: use the chat on the ANAR website if you would rather write than talk. The chat has set opening hours and is not open all day and night, so look at the hours on the website first.
• Email: write to ANAR if you cannot call or chat right now.

The checklist below gives the steps in order.

What happens when you call or chat

An adviser listens and helps you work out what to do next. The service is anonymous, so you do not have to give your name if you do not want to.

Spanish is the main language. Some places also have Catalan, Basque or Galician, and some other languages may be possible. Tell the adviser at the start which language you need.

What stays private

ANAR does not tell your parents that you called or chatted. There is one limit. If your life, health or safety is at serious risk, or you are being abused, ANAR may pass information to the police, social services or the prosecutor's office (the Fiscalía). They do this to protect you. Each case is judged on its own, so you can ask the adviser at the start what will stay private.

If you are an adult worried about a child

You can call 116 111 too. Tell the adviser what you have seen and ask what to do next.

If you are in danger right now

If you or another child is in immediate danger, call 112.

Checklist

• Save 116 111 in your phone so you can call it at any time, for free.

• Call 116 111 yourself if you feel afraid at home, are being bullied or are being hurt, and ask for the ANAR Foundation's help.

• Use the chat on the ANAR website if you prefer to write instead of talk, and look at its opening hours first.

• Send ANAR an email if you cannot call or chat right now.

• Tell the adviser at the start if you need Catalan, Basque, Galician or another language, because coverage varies.

• Ask the adviser what will stay private, since in cases of serious risk or abuse they may inform the police, social services or the Fiscalía.

• Call 116 111 for an adult if you are worried about a child and want advice on what to do.

Frequently asked questions

Will my parents find out if I call or chat with ANAR?

No, your parents are not told when you call or chat with ANAR, because the service is anonymous and confidential. The exception is serious risk to your life, health or safety, or abuse. ANAR may then pass information to the police, social services or the Fiscalía (the public prosecutor) so you can be protected.

Is the ANAR online chat open 24 hours a day?

No, the ANAR online chat has set opening hours, so it is not open 24 hours a day. If the chat is closed, you can call 116 111 or send an email instead. The chat is mainly in Spanish.

Can I get help from ANAR in a language other than Spanish?

Spanish is the main language of ANAR, and Catalan, Basque or Galician are covered only in some places. Some other languages may also be available. If Spanish is hard for you, ask for your language at the start of the call or chat.