Home internet and TV

It is for anyone considering, planning or carrying out a move to Spain. After reading, you will know which connection suits you, whether it is available at your address and how to get it installed and working.

Fixed connections depend on your building, an installation appointment and often a bundle with mobile and TV. Mobile lines do not work that way, so this topic has its own pages.

Start with "Home internet options in Spain from fibre to satellite". It helps you compare connection types and choose one. From there, move on to checking fibre at your address, then installation.

Streaming subscriptions and the legal side of remote work are not covered here.

Key rules

• Minimum commitment: A minimum commitment (permanencia) on home internet can last 12 months at most, and only if you get a real benefit such as subsidised equipment or a reduced installation fee.
• Complaint steps: Complain first to the operator, which must reply within one month; if that fails, you can take the claim to the telecoms user office, normally within three months.
• Installation time: Installation usually takes 3 to 10 working days where the building already has fibre, and 2 to 6 weeks or longer if new fibre must be brought in.
• Price change notice: Your operator must give at least one month's notice before changing your contract terms or price, and you can cancel without penalty if you do not accept the change.
• TV licence: Spain has no TV licence or licence fee for households.
• Default choice: If fibre reaches your address, choose it over every other type.

Home internet and TV: the whole process, step by step

Home internet from first check to leaving

• Compare connection types and choose one (Home internet options in Spain from fibre to satellite): before you order anything

• Check fibre at your exact address and get building consent if works are needed (Checking fibre at your address and getting building consent): before you sign a contract

• Compare plans and check the price after the promotion ends (Fibre, mobile and TV bundles and when promotions end): before you order; promotions typically last 3 to 12 months

• Order and book the technician (Installing home internet: timing, technician visit and costs): installation usually takes 3 to 10 working days where the building already has fibre, and 2 to 6 weeks or longer if new fibre must be brought in

• If the technician cannot finish, ask for a new visit or cancel the order without penalty (Installing home internet: timing, technician visit and costs): at the failed visit; keep written records of calls and incidents

• Watch for a price change notice and decide whether to accept it (Fibre, mobile and TV bundles and when promotions end): at least one month before the change takes effect

• Complain to the operator, then to the telecoms user office if it fails (Fixing slow internet or Wi-Fi and what you can demand): the operator must reply within one month; then you can claim, normally within three months

• Cancel or move the service and return the router (Fibre, mobile and TV bundles and when promotions end): a few days up to one month before you leave; check any minimum commitment of 12 months at most first

Documents you may need

• A valid ID — Installing home internet: timing, technician visit and costs

• Your internet contract — Fixing slow internet or Wi-Fi and what you can demand

• A rental contract or utility bill as proof of address — Installing home internet: timing, technician visit and costs

• Your invoices from the operator — Fixing slow internet or Wi-Fi and what you can demand

• Speed test results from the government's speed test — Fixing slow internet or Wi-Fi and what you can demand

• The reference number of each complaint you made to the operator's customer — Fixing slow internet or Wi-Fi and what you can demand

Home internet and TV: questions that cross several articles

Is the street coverage map enough to know I can get fibre at home?

No, a coverage map can show fibre in the street even when your building has no wiring. The data is declared by operators, often at street or portal level. Confirm your exact floor and door with the operator, and read Checking fibre at your address and getting building consent.

Will I pay an installation fee for new fibre?

Often no, because most main operators advertise free installation on new fibre, usually with the router on loan. Some charge an installation or activation fee that promotions often waive, and extras such as a second router can cost more. Read Installing home internet: timing, technician visit and costs.

How much does fibre cost per month?

Fibre-only plans from low-cost brands cost about 10 to 25 euros a month, and fibre plus one mobile line typically costs about 30 to 60 euros. Promotional prices often rise after 6 to 12 months. Read Fibre, mobile and TV bundles (paquetes convergentes) and when promotions end, and Home internet options in Spain from fibre to satellite.

Can a minimum commitment stop me cancelling when I move?

Yes, if you cancel early the operator can charge a penalty, but it must be proportional to the benefit you received. Check the commitment before cancelling, then see Fibre, mobile and TV bundles (paquetes convergentes) and when promotions end. For a short stay, read Home internet for a short stay or trial period.