Fibre, mobile and TV bundles (paquetes convergentes) and when promotions end

Key rules

• Permanencia: A minimum commitment on home internet can last 12 months at most, and only if you get a real benefit such as subsidised equipment or a reduced installation fee.
• Price changes: Your operator must give at least one month's notice of a price or terms change, and you can cancel without penalty if you refuse it.
• Promotion: Promotional prices usually end after 3 to 12 months, so ask for the standard price before you sign.

The advertised price is not the long-term price

Most offers you see are bundles (paquetes convergentes): home fibre, one or more mobile lines and calls, often with TV. The headline price is usually a promotion. Judge an offer by the price after the promotion ends, not by the first months.

What a bundle usually includes

• Home fibre, typically 300 Mbps to 1 Gbps.
• One or more mobile lines with a data allowance, and unlimited calls.
• Often TV or streaming packages. A landline is usually optional.

A bundle is normally cheaper than buying fibre and mobile separately, especially with two or more mobile lines. It pays off less if you need only one mobile line or do not want the TV extras.

What you can expect to pay

Prices change often, so treat these as a guide. Fibre alone from low-cost brands tends to run 10-25 euros a month, with the cheapest around 10-15 euros. Fibre plus one mobile line from the big operators tends to run 30-60 euros a month. Gigabit speeds add roughly 5-15 euros.

When promotions end

Promotions typically last 3 to 12 months, with discounts of around 20-50%. Then the standard tariff starts, often 10-30 euros a month higher for bundles at the main operators. Some low-cost brands keep one fixed price with no promotional step, so they can win on price if your needs are basic.

Before you sign, ask for the standard price after the promotion, and write down the month it starts. Diarise that month and compare offers again then.

The lock-in (permanencia)

A permanencia is a minimum commitment. If you leave early, you pay a penalty.

• It can last 12 months at most, and only if you get a real benefit, such as subsidised equipment or a reduced installation fee.
• It must be stated clearly in the contract.
• The penalty must be proportionate to the benefit you received, and the operator must show how it is calculated.
• Loaned equipment must be returned. Subsidised equipment is covered by the penalty.

A permanencia on a mobile line or on a device can be separate from the one on your fibre, so ask about each.

If the operator raises the price

Your operator must give at least one month's notice before changing your contract terms or price. If you do not accept the change, you can cancel without penalty. Read every price-change notice and decide within the notice period. A contract with a stated update clause, such as an annual rise, must spell it out, and you can still cancel within the notice period.

Which offer to choose

1. Compare the price after the promotion, not the first-month price.
2. Check what happens to the price if you drop the mobile line or TV.
3. Check the permanencia length and the exit penalty.
4. Count the lines you really need. Many lines favour a bundle. One line often favours a cheap standalone plan.

The checklist and timeline below give the questions to ask and the order of events.

Timeline and deadlines

• Ask for the standard price after the promotion and the length of any minimum commitment: before you sign

• Promotional price applies: for the first 3 to 12 months, with fibre-plus-mobile bundles often rising after 6-12 months

• Minimum commitment (permanencia) runs, if your contract has one: up to 12 months from signing

• Standard price starts, often 10-30 euros a month higher: when the promotion ends

• Compare offers and consider switching: a few weeks before the promotion ends

Questions to ask before ordering home internet

• Ask for the monthly price after the promotion ends, how many months the promotion lasts, and whether the price includes IVA (Spanish VAT).

• Ask what happens to the price if you remove the mobile line, TV or landline from the bundle.

• Ask whether there is a permanencia (minimum commitment), how long it is, and how the penalty for leaving early is calculated.

• Ask for any installation, activation, technician-visit or SIM fees, and whether they are waived in this offer.

• Ask whether the router and any decoder are loaned or yours, whether you must return them, and what you pay if you do not.

• Confirm the technology (fibre to the home, radio or ADSL), the contracted speed, the installation date and that your address is covered.

• Ask how to cancel, how much notice you must give, and whether you can transfer the service (traslado) if you move home.

• Ask whether you can keep your number and who handles the switch.

• Get all of this in writing and ask for a copy of the contract and its summary sheet (resumen del contrato) before you sign.

Frequently asked questions

How much more will I pay when the promotion ends?

Expect to pay roughly 10-30 euros a month more once the promotion ends on a bundle from a main operator. Promotions usually last 3 to 12 months, with discounts of around 20-50%. Ask for the standard price in writing before you sign.

Are low-cost brands a better deal than a bundle from a big operator?

Often yes for basic needs, because brands such as Digi often keep a fixed price without promotional steps. Fibre alone from low-cost brands costs about 10-25 euros a month, while fibre plus one mobile line from the big operators is typically 30-60 euros. A big bundle pays off more with two or more mobile lines or TV you actually want.

Can I leave if my operator raises the price during the contract?

Yes, you can cancel without penalty if you do not accept the change, as long as you act within the notice period. The operator must warn you at least one month ahead. An inflation-linked rise written into your contract should be spelled out clearly.

Do I have to return the router if I cancel early?

Yes, if the router or decoder was loaned to you, you must return it. Subsidised equipment is instead covered by the early-cancellation penalty, which must be proportional to the benefit you got.